Last updated: January 2026

We want you to be confident in every order. This policy explains when and how returns and refunds are handled.

Return window

Unopened, unused products in their original packaging may be returned within 30 days of delivery. To start a return, email [email protected] with your order number to receive return instructions. Returns sent without prior authorization may not be processed.

Non-returnable items

For safety and integrity reasons, we cannot accept returns of products whose seals have been opened or that have been reconstituted, mixed, or otherwise handled. These items are non-returnable except where they arrived damaged or incorrect.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund at no additional cost.

Refunds

Approved refunds are issued to the original payment method once the returned item is received and inspected, typically within 5–10 business days. Original shipping charges are non-refundable, and a restocking fee may apply to non-defective returns. Return shipping is the customer's responsibility unless the return is due to our error.

Order cancellations

Orders may be cancelled before they ship. Because we ship quickly, contact us as soon as possible at [email protected] if you need to cancel.